The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
The successful completion of this qualification requires competency to be achieved in 13 units comprising of fifteen (8) core units and two (5) elective units.
There are no formal entry requirements for this qualification, although applicants will need to undertake an LLN assessment. Students are required to complete Practical Placement which requires a police clearance. Students must also have current COVID-19 and Influenza vaccinations.
Units in this Qualification
|Contribute to the workplace health and safety
|Work effectively in a team
|Engage the customer
|Assist with customer difficulties
|Build customer relationships and loyalty
|Work effectively in a service environment
|Identify and respond to security risks
|Sell to the retail customer
|Work with diverse people
|Analyse and achieve sales targets
|Provide online customer service
|Promote team cohesion
|Manage disrepectful, aggressive or abusive customers