NIOT SIR30216 - Certificate III in Retail | NIOT

Public Course Overview

Qualification Duration

This qualification is typically delivered 2 days a week over a duration of 4 months. The course is delivered 2 days a week over a period of 15 weeks.

Qualification AQF Level

Certificate III

Delivery Mode

This qualification is delivered using a face-to-face, classroom-based delivery mode.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Qualification Detail

The successful completion of this qualification requires competency to be achieved in 13 units comprising of fifteen (8) core units and two (5) elective units.

Entry Requirements

There are no formal entry requirements for this qualification, although applicants will need to undertake an LLN assessment. Students are required to complete Practical Placement which requires a police clearance. Students must also have current COVID-19 and Influenza vaccinations.

Units in this Qualification

Unit CodeUnit NameCore/Elective
SIRXWHS002Contribute to the workplace health and safetyCore
SIRXCOM002Work effectively in a teamCore
SIRXCEG001Engage the customerCore
SIRXCEG002Assist with customer difficultiesCore
SIRXCEG003Build customer relationships and loyaltyCore
SIRXIND001Work effectively in a service environmentCore
SIRXRSK001Identify and respond to security risksCore
SIRXSLS001Sell to the retail customerCore
CHCDIV001Work with diverse peopleElective
SIRWSLS002Analyse and achieve sales targetsElective
SIRXCEG006Provide online customer serviceElective
SIRXCOM003Promote team cohesionElective
SIRXCEG008Manage disrepectful, aggressive or abusive customersElective

Qualification Outcomes

  1. Customer Service Representative
  2. Retail Team Leader
  3. Senior Sales Assistants


To check if you are eligible for Government Funding for this course CLICK HERE

To view the full course fees and funding options available CLICK HERE

Individuals may be eligible for Government funding. NIOT will be able to discuss with you the different funding available and cost of training.
The Student Tuition Fees as published are subject to change given individual circumstances at enrolment.

Download our resources for more information and a full list of units.

Apply now to enrol in SIR30216 CERTIFICATE III in RETAIL

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