Step Into Retail With Confidence
Course Duration
14 Weeks
Delivery Location
Maddington, Mirrabooka & Mandurah
Funding and Fees
Government Funding Available
Delivery Mode
Face-to-face classroom-based delivery mode
Want to thrive in customer service, sales, or store operations?
The Certificate III in Retail (SIR30216) prepares you for frontline roles in retail settings by developing the skills employers value most—communication, teamwork, and sales know-how. Whether you’re starting your first job or looking to formalise your experience, this nationally recognised qualification gives you a competitive edge in a customer-focused industry.
Under Jobs and Skills WA, you may be eligible for Fee Free training.
See If You Qualify By Clicking Down Below
Course Overview
This hands-on course equips you with the practical knowledge to deliver great customer experiences, work effectively in a team, and support day-to-day store operations. You’ll learn how to operate point-of-sale systems, manage stock levels, resolve customer issues, and contribute to workplace safety.
The Certificate III in Retail is designed to give you practical, job-ready skills that are highly valued across the retail sector. You’ll graduate with confidence and the ability to hit the ground running in a retail environment.
Customer Service Excellence
Teamwork and Communication
Workplace Safety and Procedures
Sales and Product Knowledge
Stock Control and Inventory
Operational Readiness
Who Should Enrol?
This course is ideal for:
School leavers looking for their first job in retail
Job seekers wanting to upskill for entry-level customer service roles
Existing retail workers ready to advance their career
Anyone looking to gain a nationally recognised qualification in a high-demand sector
Entry Criteria
Applicants must complete the following to determine suitability:
- Suitability Review (SDR), Language
- Literacy and Numeracy assessment
Fees and Funding
As a Jobs and Skills WA funded provider, eligible students may access subsidised training under:
- Fee Free
Eligible students may be able to enrol in this course at no cost under the Fee Free initiative. This means tuition fees are completely covered by the WA Government, making it easier than ever to get qualified for in-demand business roles. - Lower fees, Local Skills
If you don’t qualify for Fee Free, you may still be eligible for significantly reduced course fees under the Lower Fees, Local Skills initiative. This WA Government program helps make vocational education more accessible for everyone—reducing the cost of training in high-demand industries.
The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as resource fees and other fees.
Australia’s retail industry is one of the country’s largest and most dynamic employment sectors, offering a wide range of opportunities for individuals who enjoy working in fast-paced, customer-focused environments. With continued growth across physical stores, e-commerce, and hybrid retail models, the demand for skilled retail professionals remains strong.
Whether you’re assisting customers on the shop floor, managing stock behind the scenes, or taking on leadership responsibilities, the retail sector offers diverse, flexible, and rewarding career paths. It’s an industry where strong communication, product knowledge, and customer service skills can lead to long-term success and progression. Roles you can apply for upon completion of this qualification include:
Retail Assistant
Customer Service Representative
Point-of-Sale Operator
Store Assistant
Units of Study
To be awarded the Certificate III in Retail, 13 units must be completed consisting of:
- 8 core units
- 5 elective units